16 May New Rules on Rejecting Goods
The rules regarding when you can reject goods have never been that clear. The new Consumer Rights Act 2015 has, to a large extent, simplified the rules which are now much simpler to understand.
The new rules on rejection apply to all goods but, using the purchase of a defective car as an example, the rules in summary are as follows:
1. You have 30 days to reject the car if the defect was there when you took delivery.
2. You can also request a free repair or replacement from the garage or demand for refund.
3. With regard to faults discovered after 30 days, if you can show that they were there when you took delivery of the car then these rules will apply.
4. The 30 day period is paused if the car is being repaired.
5. Unless there is something in the contract to say otherwise, the garage will have to pick the car up. They cannot claim monies back or set off a claim relating to wear, tear and usage (unless you bought the car over 6 months ago).
6. In terms of defects you can reject the car if the car is not of satisfactory quality or fit for purpose. Defects can be minor.
7. If you do not exercise your right to reject the car after one failed attempt by the retailer to repair or replace it, you are entitled to ask for a refund or price reduction. This right extends to 6 months after the purchase.
The first six months
If you discover the fault within the first six months of purchase it is presumed to have been there since the time of purchase unless the retailer can prove otherwise.
Feature by Jonathan Kenwright
Jonathan is based in our Cheltenham office and can be contacted on 01242 285855 or firstname.lastname@example.org